Payments & Fee

At Tidy Cosmos, we aim to keep our payment, refund, and exchange process transparent and straightforward. This policy explains how payments are processed and how applicable fees are handled for refunds and exchanges.

1. PAYMENT METHODS

Tidy Cosmos may accept payments through the payment methods displayed at checkout, which may include:

Credit and debit cards
UPI
Net banking
Digital wallets
Other payment methods supported by our payment partners

Payment options may vary depending on your location and availability.

2. PAYMENT CONFIRMATION

An order is considered confirmed only after successful payment authorization or confirmation of an approved payment arrangement.

If a payment fails or remains incomplete, the order may not be processed until successful payment is received.

3. PRICING & TAXES

Product prices and applicable taxes will be displayed on the website or at checkout, as applicable.

Tidy Cosmos reserves the right to update product prices, offers, discounts, and promotional pricing without prior notice.

4. REFUND ELIGIBILITY

We do not accept returns or give refunds for change of mind. A refund is given only when a damaged, defective or wrong item cannot be replaced. See our Exchange & Returns Policy.

5. REFUND PROCESS

Once a refund is approved, the refund will generally be processed to the original payment method, wherever possible.

The time required for the refunded amount to appear in your account may depend on your bank, card issuer, UPI provider, or payment gateway.

Tidy Cosmos is not responsible for delays caused by third-party financial institutions or payment providers.

6. REFUND FEES

Approved refunds for damaged, defective or wrong items are made in full, with no deductions.

7. SHIPPING CHARGES

Shipping is free on all orders across India.

8. EXCHANGE FEES

For damaged, defective or wrong items, we cover all exchange shipping. For other exchanges within 7 days of delivery, a small shipping fee may apply, and we tell you the amount before you confirm.

9. PRICE DIFFERENCE ON EXCHANGE

If the replacement product has a higher price than the original product, the customer may be required to pay the applicable difference.

If the replacement product has a lower price, the difference may be refunded or adjusted, subject to the applicable exchange terms.

10. PROMOTIONAL & DISCOUNTED ORDERS

Refunds for orders placed using promotional discounts, coupons, gift vouchers, or special offers may be calculated based on the actual amount paid.

Promotional benefits may not be reinstated after a refund or exchange unless specifically approved by Tidy Cosmos.

11. CORPORATE & BULK ORDERS

Corporate, wholesale, and bulk orders may have separate payment, cancellation, refund, and exchange terms.

Any special commercial terms agreed upon before the order is confirmed will apply to that particular order.

Customized or specially manufactured bulk orders may be non-refundable once production has commenced, except where required by applicable law or where a confirmed manufacturing defect exists.

12. FAILED OR DUPLICATE PAYMENTS

If your account is charged more than once for the same order due to a payment-processing issue, please contact us with the relevant transaction details.

After verification, any confirmed duplicate payment will be refunded through the applicable payment channel.