Payments & Fee

At Tidy Cosmos, we aim to keep our payment, refund, and exchange process transparent and straightforward. This policy explains how payments are processed and how applicable fees are handled for refunds and exchanges.

1. PAYMENT METHODS

Tidy Cosmos may accept payments through the payment methods displayed at checkout, which may include:

Credit and debit cards
UPI
Net banking
Digital wallets
Other payment methods supported by our payment partners

Payment options may vary depending on your location and availability.

2. PAYMENT CONFIRMATION

An order is considered confirmed only after successful payment authorization or confirmation of an approved payment arrangement.

If a payment fails or remains incomplete, the order may not be processed until successful payment is received.

3. PRICING & TAXES

Product prices and applicable taxes will be displayed on the website or at checkout, as applicable.

Tidy Cosmos reserves the right to update product prices, offers, discounts, and promotional pricing without prior notice.

4. REFUND ELIGIBILITY

Refunds will be issued only for orders or products that qualify under the Tidy Cosmos Return & Exchange Policy.

A refund may be applicable in situations such as:

Approved defective-product claims
Approved damaged-product claims
Incorrect product delivered
Order cancellation approved before processing or dispatch
Other situations specifically approved by Tidy Cosmos

5. REFUND PROCESS

Once a refund is approved, the refund will generally be processed to the original payment method, wherever possible.

The time required for the refunded amount to appear in your account may depend on your bank, card issuer, UPI provider, or payment gateway.

Tidy Cosmos is not responsible for delays caused by third-party financial institutions or payment providers.

6. REFUND FEES

For approved refunds caused by a Tidy Cosmos error, manufacturing defect, damaged product, or incorrect product delivery, Tidy Cosmos generally will not deduct a return or processing fee, subject to verification.

For customer-requested returns that are not related to a product defect or fulfilment error, applicable return shipping, handling, or processing charges may be deducted from the refund where permitted.

Any applicable charges will be communicated to the customer before processing the refund.

7. SHIPPING CHARGES

Original shipping charges may be non-refundable, except where the return is approved because of a defective, damaged, or incorrectly supplied product, or where otherwise required by applicable law.

8. EXCHANGE FEES

For an approved exchange due to a defective, damaged, or incorrect product, Tidy Cosmos will communicate the applicable exchange-shipping arrangement.

For customer-requested exchanges for reasons such as preference or change of requirement, return shipping or re-shipping charges may apply.

Any applicable fee will be communicated before the exchange is processed.

9. PRICE DIFFERENCE ON EXCHANGE

If the replacement product has a higher price than the original product, the customer may be required to pay the applicable difference.

If the replacement product has a lower price, the difference may be refunded or adjusted, subject to the applicable exchange terms.

10. PROMOTIONAL & DISCOUNTED ORDERS

Refunds for orders placed using promotional discounts, coupons, gift vouchers, or special offers may be calculated based on the actual amount paid.

Promotional benefits may not be reinstated after a refund or exchange unless specifically approved by Tidy Cosmos.

11. CORPORATE & BULK ORDERS

Corporate, wholesale, and bulk orders may have separate payment, cancellation, refund, and exchange terms.

Any special commercial terms agreed upon before the order is confirmed will apply to that particular order.

Customized or specially manufactured bulk orders may be non-refundable once production has commenced, except where required by applicable law or where a confirmed manufacturing defect exists.

12. FAILED OR DUPLICATE PAYMENTS

If your account is charged more than once for the same order due to a payment-processing issue, please contact us with the relevant transaction details.

After verification, any confirmed duplicate payment will be refunded through the applicable payment channel.