SHIPPING & DELIVERY POLICY

At Tidy Cosmos, we aim to make every order experience simple, reliable, and convenient. This Shipping & Delivery Policy explains how we process and deliver orders placed through our website.

1. ORDER PROCESSING

Once your order is successfully placed and payment is confirmed, we begin processing your order.

Orders are generally processed within [1–3 business days], unless otherwise mentioned on the product page.

Customized, corporate, wholesale, or bulk orders may require additional processing time depending on quantity and customization requirements.

2. SHIPPING TIME

After your order has been dispatched, the estimated delivery time is generally:

Metro & major cities: [2–5 business days]
Other locations: [4–7 business days]
Remote locations: [5–10 business days]

Delivery timelines are estimates and may vary depending on the destination, courier availability, weather, public holidays, and other circumstances beyond our control.

3. SHIPPING CHARGES

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

From time to time, Tidy Cosmos may offer free-shipping promotions or special delivery rates.

4. ORDER TRACKING

Once your order has been dispatched, you may receive a shipping confirmation containing tracking information, where available.

You can use the provided tracking details to monitor your shipment.

5. DELIVERY ADDRESS

Customers are responsible for providing accurate and complete delivery information.

Tidy Cosmos is not responsible for delays or failed deliveries caused by:

Incorrect address
Missing address details
Incorrect phone number
Recipient being unavailable
Refusal to accept the package
Other information provided incorrectly by the customer

If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply for re-delivery.

6. DELAYED DELIVERIES

While we work with reliable logistics partners, delivery delays can occasionally occur due to circumstances beyond our control, including:

Severe weather
Natural events
Transportation disruptions
Public holidays
Courier operational issues
High-volume periods
Government or regulatory restrictions

Such delays do not automatically qualify for cancellation or refund.

7. DAMAGED PACKAGES

If your package appears damaged or tampered with at the time of delivery, please document the condition of the package and contact us as soon as possible.

For damaged-product claims, photographs or videos of the package and product may be requested for verification.

8. PARTIAL OR MISSING ITEMS

If any item appears to be missing from your order, please contact Tidy Cosmos within [48 hours] of delivery with your order details and supporting photographs or videos.

Our team will investigate the issue and provide an appropriate resolution.

9. CORPORATE & BULK ORDERS

Corporate, wholesale, and bulk orders may have different shipping arrangements depending on:

Order quantity
Delivery location
Product availability
Customization requirements
Packaging requirements
Production timeline

The applicable delivery schedule and shipping charges will be communicated and confirmed before dispatch.

10. INTERNATIONAL SHIPPING

At present, Tidy Cosmos ships to [India only / selected international destinations].

If international shipping is available, applicable customs duties, taxes, import charges, or other destination-specific fees may be payable by the customer unless otherwise agreed.

11. DELIVERY CONFIRMATION

An order may be considered delivered once the logistics provider records successful delivery to the address provided during checkout.

If you have not received an order despite the tracking status showing “Delivered,” please contact us promptly so we can investigate with the delivery partner.