Effective Date: [Insert Date]
At Tidy Cosmos, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy & Security Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or contact us.
1. INFORMATION WE COLLECT
Depending on how you interact with Tidy Cosmos, we may collect:
- Name
- Email address
- Phone number
- Billing and shipping address
- Order and transaction details
- Information provided through contact or enquiry forms
- Corporate or bulk-order requirements
- Website usage and device information
- Information you voluntarily provide to us
We only collect information that is reasonably required to provide our products and services.
2. HOW WE USE YOUR INFORMATION
We may use your information to:
- Process and fulfil orders
- Arrange shipping and delivery
- Respond to enquiries and customer-support requests
- Process returns, replacements, and warranty claims
- Provide corporate and bulk-order services
- Send important order and account updates
- Improve our website, products, and services
- Prevent fraud, misuse, and unauthorized activity
- Comply with applicable legal and regulatory requirements
With your consent where required, we may also use your contact information to send promotional or marketing communications.
3. PAYMENT INFORMATION
Payments may be processed through third-party payment providers.
Tidy Cosmos does not intend to store complete payment-card details such as your full card number, CVV, or other sensitive payment credentials on its own servers.
Payment information is handled by the relevant payment provider according to its security and privacy practices.
4. COOKIES & TRACKING TECHNOLOGIES
Our website may use cookies and similar technologies to:
- Keep the website functioning properly
- Remember user preferences
- Understand website traffic and usage
- Improve website performance
- Provide relevant marketing or advertising, where applicable
You may be able to manage or disable cookies through your browser settings. Certain website features may not function properly if cookies are disabled.
5. SHARING OF INFORMATION
We may share necessary information with trusted third parties who help us operate our business, such as:
- Payment processors
- Shipping and logistics partners
- Website and technology providers
- Customer-support service providers
- Marketing or analytics providers, where applicable
- Professional or legal advisers
- Government or regulatory authorities where legally required
We do not sell your personal information as a commercial product.
6. DATA SECURITY
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or loss.
However, no method of transmitting or storing information online can be guaranteed to be completely secure. Therefore, while we take appropriate precautions, we cannot guarantee absolute security.
7. DATA RETENTION
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, including fulfilling orders, providing customer support, maintaining business records, resolving disputes, preventing fraud, and complying with legal obligations.
8. YOUR RIGHTS
Depending on applicable law, you may have rights regarding your personal information, including the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of information where legally permitted
- Withdraw consent where processing is based on consent
- Opt out of promotional communications
- Raise concerns regarding the handling of your information
To exercise an applicable right, please contact us using the details below.
9. MARKETING COMMUNICATIONS
If you receive promotional emails, messages, or other marketing communications from Tidy Cosmos, you may opt out by using the unsubscribe option provided or by contacting us directly.
Transactional communications relating to your orders or services may still be sent when necessary.
10. THIRD-PARTY WEBSITES
Our website may contain links to third-party websites or services.
Tidy Cosmos is not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing their respective privacy policies before providing personal information.
11. CHILDREN'S PRIVACY
Our website is not intended to knowingly collect personal information from children without appropriate consent from a parent or legal guardian.
If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review and take appropriate action.
12. CORPORATE & BULK ORDERS
For corporate and bulk orders, we may receive business-related information such as company name, billing details, delivery information, contact-person details, and gifting requirements.
Such information will be used only as reasonably necessary to process and fulfil the relevant business enquiry or order and to provide associated services.
13. POLICY UPDATES
We may update this Privacy & Security Policy from time to time to reflect changes in our business, technology, services, or applicable laws.
The updated policy will be published on this page along with the revised effective date.
14. CONTACT US
If you have questions, concerns, or requests regarding your personal information or this Privacy & Security Policy, please contact us:
Tidy Cosmos
Email: [Your Email Address]
Phone / WhatsApp: [Your Phone Number]
Address: [Your Business Address]