WARRANTY POLICY

Effective Date: [Insert Date]

At Tidy Cosmos, we are committed to delivering products that meet our quality standards. This Warranty Policy explains the coverage available for eligible products purchased directly from Tidy Cosmos.

1. WARRANTY COVERAGE

Tidy Cosmos products are covered against manufacturing defects in material and workmanship for the warranty period specified on the respective product page, invoice, or warranty documentation.

The warranty applies only to the original purchaser and is valid subject to the terms mentioned below.

2. WHAT IS COVERED?

Depending on the product, the warranty may cover:

Manufacturing defects
Defective components or materials
Structural defects resulting from the manufacturing process
Functional issues caused by manufacturing defects

If a product is found to have a covered defect, Tidy Cosmos may, at its discretion, repair, replace, or provide an appropriate resolution for the affected product or component.

3. WHAT IS NOT COVERED?

The warranty does not cover damage or defects resulting from:

Normal wear and tear
Accidental damage
Improper use or handling
Misuse, abuse, or negligence
Incorrect installation or assembly
Modifications or alterations made to the product
Scratches, dents, stains, or cosmetic damage caused after delivery
Exposure to excessive heat, moisture, chemicals, or unsuitable environments
Damage caused during unauthorized repairs
Damage resulting from failure to follow product care or usage instructions

4. WARRANTY PERIOD

The applicable warranty period may vary by product.

Warranty Period: [Insert Warranty Period]

Please refer to the individual product page, invoice, or warranty documentation for the warranty applicable to your purchase.

5. HOW TO CLAIM WARRANTY

To submit a warranty claim, contact us at:

Email: [Your Email Address]
Phone / WhatsApp: [Your Phone Number]

Please provide:

Order number or invoice
Product name
Date of purchase
Description of the issue
Clear photographs or videos showing the defect
Any other information reasonably requested by our team

Our team may request additional photographs, videos, or inspection of the product before approving a claim.

6. WARRANTY ASSESSMENT

Once we receive your claim, Tidy Cosmos will review the information provided and determine whether the issue qualifies under this Warranty Policy.

If the issue is confirmed as a manufacturing defect, we will communicate the available resolution and expected timeline.

7. SHIPPING & REPLACEMENT

If a warranty claim is approved, Tidy Cosmos will communicate the applicable shipping or replacement arrangements.

For approved claims, replacement products may be subject to availability. If the exact product is unavailable, Tidy Cosmos may provide an equivalent alternative or another appropriate resolution.

8. CORPORATE & BULK ORDERS

Warranty terms for corporate, wholesale, and bulk orders may differ depending on the product, quantity, customization, and commercial agreement.

Any special warranty terms agreed upon at the time of purchase will take precedence over the standard warranty terms for that order.

9. CUSTOMIZED PRODUCTS

Customized or specially manufactured products may have specific warranty conditions communicated at the time of order.

Warranty coverage does not extend to damage caused by customer-provided designs, materials, specifications, or instructions.

10. TRANSFER OF WARRANTY

Unless otherwise stated, the warranty is applicable to the original purchaser and may not be transferred to another person or entity.

11. LIMITATION OF WARRANTY

This Warranty Policy covers only manufacturing defects and does not provide coverage for issues arising from circumstances outside the control of Tidy Cosmos.

Warranty remedies are limited to the repair, replacement, or other resolution determined by Tidy Cosmos for the eligible defect.

12. POLICY UPDATES

Tidy Cosmos reserves the right to update this Warranty Policy from time to time. Any updated version will be published on this page with the revised effective date.