Terms of service

TERMS OF SERVICE

Last updated: October 11, 2026

Welcome to Tidy Cosmos. The terms “we”, “us”, “our”, and “Tidy Cosmos” refer to Tidy Cosmos. Tidy Cosmos operates this online store and website, including all related information, content, features, tools, products, and services, to provide customers with a curated shopping experience (the “Services”). The Services are powered by Shopify.

These Terms of Service, together with any policies referenced in them (these “Terms”), describe your rights and responsibilities when you use the Services.

Please read these Terms carefully. By visiting, browsing, accessing, or using our Services, placing an order, or creating an account, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms or our Privacy Policy, please do not use or access the Services.

SECTION 1 — ACCESS AND ACCOUNT

By using the Services, you represent that you are at least 18 years of age or the age of majority in your jurisdiction, and that you have the legal capacity to enter into a binding contract.

You may be required to provide certain information, including your name, email address, phone number, billing address, shipping address, and payment details. You represent and warrant that all information provided is accurate, current, and complete, and that you have the right to provide it.

You are solely responsible for maintaining the confidentiality and security of your account credentials and for all activity that occurs under your account. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 — OUR PRODUCTS

We make reasonable efforts to display our products accurately. However, the actual colour, finish, texture, size, or appearance of a product may vary from the images shown on your screen due to device display settings, lighting, photography, and manufacturing variations.

Product descriptions, specifications, availability, and prices are subject to change without prior notice. We reserve the right to discontinue any product, limit quantities, or restrict sales to any person, region, or jurisdiction at our discretion.

SECTION 3 — ORDERS

When you place an order through the Services, you are making an offer to purchase the selected products. Tidy Cosmos reserves the right to accept, decline, cancel, or modify any order, in whole or in part, for any reason, including product unavailability, errors in pricing or product information, suspected fraud, or inability to process payment.

Your order is accepted only when Tidy Cosmos confirms acceptance. We may require payment to be received and processed before an order is accepted.

Please review your order carefully before submitting it. Once an order is accepted, cancellation requests may not be accommodated.

SECTION 4 — PRICES AND BILLING

All prices, discounts, offers, and promotions are subject to change without notice. The price applicable to your order will be the price displayed at the time you place the order and will be stated in your order confirmation email.

Unless expressly stated otherwise, prices do not include applicable taxes, shipping charges, handling charges, customs duties, or import charges.

You agree to provide current, complete, and accurate payment and account information. You represent and warrant that you are authorised to use the payment method provided and that you will pay all applicable charges, including taxes and shipping charges.

SECTION 5 — SHIPPING AND DELIVERY

All delivery timelines are estimates only and are not guaranteed. We are not liable for delays caused by courier partners, logistics providers, weather, customs, strikes, or other events beyond our reasonable control.

Risk of loss and title for products pass to you upon delivery of the products to the courier or delivery partner.

SECTION 6 — EXCHANGE POLICY

Tidy Cosmos does not offer returns or refunds. We offer exchanges only in the following circumstances:

If you receive a damaged, defective, incorrect, or incomplete product; or
If an exchange is approved at the sole discretion of the Tidy Cosmos team.

To request an exchange, please contact us within 48 hours of delivery at tidycosmos@gmail.com or on WhatsApp at 9911305550, along with your order number, photographs or a short video of the product, packaging, and the issue.

Exchange requests are subject to review and approval by our team. Approved exchanges may be processed subject to product availability. If the requested product is unavailable, we may offer an alternative product of equal value, subject to your approval.

Products must be unused, unwashed, and in their original packaging with all tags, accessories, and inserts intact, unless the issue is a manufacturing defect or damage caused in transit.

Tidy Cosmos reserves the final decision on whether an exchange request is approved. This exchange policy does not affect any non-excludable rights available to you under applicable Indian consumer protection laws.

SECTION 7 — INTELLECTUAL PROPERTY

All content on the Services, including trademarks, brand names, logos, text, images, graphics, product listings, reviews, videos, audio, design, selection, and arrangement of content, is owned by Tidy Cosmos, its affiliates, or its licensors and is protected by applicable intellectual property laws.

You may use the Services only for personal, non-commercial purposes. You may not reproduce, distribute, modify, create derivative works from, publicly display, republish, download, store, or transmit any material from the Services without our prior written consent.

All rights not expressly granted in these Terms are reserved by Tidy Cosmos.

SECTION 8 — THIRD-PARTY TOOLS AND LINKS

The Services may include tools, features, or links provided by third parties. We do not monitor, control, or endorse third-party tools or websites and are not responsible for their content, accuracy, availability, products, services, or practices.

Any use of third-party tools or websites is at your own risk. Please review the applicable third-party terms and privacy policies before using them.

SECTION 9 — RELATIONSHIP WITH SHOPIFY

Tidy Cosmos is powered by Shopify, which enables us to provide the Services. However, all purchases made through our store are made directly from Tidy Cosmos.

Shopify is not responsible for any aspect of the sale, purchase, delivery, exchange, product quality, or any loss, damage, or injury arising from products purchased through the Services. By using the Services, you release Shopify and its affiliates from all claims, damages, and liabilities arising from your transactions with Tidy Cosmos.

SECTION 10 — PRIVACY POLICY

Your submission of personal information through the Services is governed by our Privacy Policy. Please review our Privacy Policy to understand how we collect, use, store, and share your information.

Because the Services are hosted by Shopify, Shopify may collect and process certain information relating to your access to and use of the Services to provide and improve the Services. Information may be transmitted to and shared with Shopify and third-party service providers, including providers located outside India.

SECTION 11 — FEEDBACK AND USER CONTENT

If you submit reviews, comments, photographs, suggestions, ideas, feedback, or other content to Tidy Cosmos, you grant us a perpetual, worldwide, royalty-free, sublicensable licence to use, reproduce, modify, publish, distribute, and display such content for operating, improving, promoting, and marketing the Services.

You represent that you own or have the necessary rights to submit such content and that it does not violate any third party’s rights, including copyright, trademark, privacy, or personality rights.

We may, but are not obligated to, monitor, edit, or remove content that we determine to be unlawful, abusive, defamatory, misleading, obscene, or otherwise objectionable.

SECTION 12 — ERRORS AND INACCURACIES

The Services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times, or availability. We reserve the right to correct any errors and to update or cancel orders if any information is inaccurate, including after an order has been submitted.

SECTION 13 — PROHIBITED USES

You may use the Services only for lawful purposes. You agree not to:

Use the Services for any unlawful, fraudulent, or malicious purpose;
Infringe the intellectual property or other rights of Tidy Cosmos or any third party;
Harass, abuse, defame, threaten, or harm any person;
Transmit false, misleading, or unlawful information;
Upload viruses, malware, or other harmful code;
Scrape, crawl, spam, phish, or interfere with the operation or security of the Services;
Resell, exploit, or reproduce any part of the Services without our written consent;
Collect personal information of other users.

We reserve the right to suspend or terminate your access to the Services at any time, without notice, if you violate these Terms.

SECTION 14 — TERMINATION

We may terminate these Terms or suspend or terminate your access to the Services at any time, with or without notice, at our discretion. You remain liable for all amounts due up to the date of termination.

Sections relating to intellectual property, feedback, disclaimers, limitation of liability, indemnification, governing law, and privacy shall survive termination.

SECTION 15 — DISCLAIMER OF WARRANTIES

The Services and all products are provided on an “as is” and “as available” basis, unless expressly stated otherwise by Tidy Cosmos. To the fullest extent permitted by law, we disclaim all implied warranties, including warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

We do not warrant that the Services will be uninterrupted, secure, timely, or error-free.

SECTION 16 — LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Tidy Cosmos, its owners, directors, employees, agents, affiliates, and service providers shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, or savings, arising from your use of the Services or purchase of any product.

Our total liability for any claim relating to a product or the Services shall not exceed the amount paid by you for the relevant product.

SECTION 17 — INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Tidy Cosmos, its affiliates, officers, employees, agents, and service providers from any claims, losses, damages, liabilities, and reasonable legal fees arising from your breach of these Terms, violation of any law, infringement of third-party rights, or misuse of the Services.

SECTION 18 — GOVERNING LAW AND JURISDICTION

These Terms shall be governed by and construed in accordance with the laws of India.

Any dispute, claim, or controversy arising out of or relating to these Terms, the Services, or any purchase made through the Services shall be subject to the exclusive jurisdiction of the courts at Noida, Uttar Pradesh, India.

SECTION 19 — CHANGES TO THESE TERMS

We may update, change, or replace any part of these Terms at any time by posting the updated version on this page. It is your responsibility to review this page periodically for changes.

Your continued use of the Services after any changes are posted constitutes acceptance of the updated Terms.