Return and Exchange

RETURN & EXCHANGE POLICY

Effective Date: [Insert Date]

At Tidy Cosmos, we want you to be happy with your purchase. If you receive a product that is damaged, defective, incorrect, or otherwise eligible under this policy, you may request a return or exchange subject to the conditions below.

1. ELIGIBILITY

A return or exchange request may be accepted when:

The product is damaged or defective upon arrival.
An incorrect product has been delivered.
The product received is materially different from the product ordered.
The product qualifies for return or exchange as specifically stated on its product page.

Products must generally be unused, unwashed, undamaged, and in their original packaging, with all accessories, tags, labels, and included materials intact.

2. RETURN & EXCHANGE WINDOW

Return or exchange requests must be submitted within [7 days] of delivery.

Requests submitted after the applicable period may not be accepted.

Certain products may have different return or exchange conditions, which will be mentioned on the respective product page.

3. NON-RETURNABLE PRODUCTS

The following may not be eligible for return or exchange:

Products that have been used or damaged after delivery
Products without original packaging or accessories
Customized or personalized products
Products specifically marked as non-returnable
Products damaged due to misuse, negligence, or improper handling
Products purchased through unauthorized sellers

4. HOW TO REQUEST A RETURN OR EXCHANGE

To initiate a return or exchange, contact us at:

Email: [Your Email Address]
Phone / WhatsApp: [Your Phone Number]

Please provide:

Order number
Product name
Date of delivery
Reason for the request
Clear photographs of the product
Photographs/videos of the packaging, where relevant

Our team may request additional information to assess the request.

5. QUALITY CHECK

All return and exchange requests are subject to verification.

Once the returned product is received, our team may inspect it to determine whether it meets the eligibility requirements of this policy.

If the request is approved, we will communicate the applicable refund or replacement process.

6. DAMAGED OR WRONG PRODUCTS

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

We may request photographs or videos showing the product and packaging so that we can investigate the issue with our fulfilment or logistics team.

Where the claim is approved, Tidy Cosmos may provide a replacement, exchange, repair, or refund, depending on the circumstances and product availability.

7. EXCHANGE

If an exchange is approved, the replacement product will generally be subject to availability.

If the requested replacement is unavailable, Tidy Cosmos may offer an alternative resolution.

8. REFUNDS

If a refund is approved, it will generally be processed through the original payment method, where possible.

The time taken for the refund to reflect in your account may depend on your bank or payment provider.

Shipping charges, convenience fees, or other non-refundable charges, if applicable, may not be refunded unless required by applicable law or otherwise agreed by Tidy Cosmos.

9. RETURN SHIPPING

For eligible defective, damaged, or incorrect products, Tidy Cosmos will communicate the applicable return-shipping arrangement.

For returns requested for reasons other than a product defect or fulfilment error, return shipping charges may apply.

10. CORPORATE & BULK ORDERS

Corporate, wholesale, and bulk orders may be subject to separate return, exchange, cancellation, and replacement terms agreed at the time of purchase.

Customized or specially produced bulk orders may not be eligible for return or exchange once production has commenced, except where required by applicable law or where the product has a confirmed manufacturing defect.